As a new client to CNY Fertility Center you should have already received a Welcome e-mail from us and gained access to your Patient Portal. We are excited to assist you with your family building efforts and intend to make the process as simple as we possibly can.

Communicating with CNY Fertility Staff Members (when not in person):
In an effort to document all conversations within your medical record, we are now using the Messaging system in the eIVF Patient Portal for all client communications.  Please message our staff through your Patient Portal instead of direct email.  Thank you for your patience and understanding as we transition to an improved way of communicating with you. For your convenience, we’ve detailed step-by-step instructions on how to use the Messaging System (click on the link below).

eIVF Patient Portal Messaging Instructions

NOTE:  If you are a current client the Username & Password can be reset by calling us at 1.800.539.9870. If you are not  currently a client, you can request an appointment by filling out the online form.

Informational material for further reading prior to your appointment. 
We provide you with a plethora of information at your initial consultation. Some clients find it helpful to do some research and reading prior to their appointment. It can often bring questions to the surface regarding your fertility treatment plan and may be a good exercise as you prepare to meet with our doctors and nurses. Please enjoy the information below, we hope you find it to be helpful.

Dr. Rob’s Recommended Fertility Testing

Dr. Rob’s Fertile Secret Treatment Plan: Eastern Medicine and Your Fertility

Cystic Fibrosis Carrier Testing

Antimüllerian Hormone (AMH) Testing

Current Self-Pay Rates, Fertility Medication Discount Program & Fertile Financing Options

Consultation and Blood Work Costs

Understanding Health Insurance Terms

What to Expect at Your First Visit

Fertility Treatments

Mind/Body Medicine, Support and Lifestyle

PGD and Cryopreservation


Your CNY Fertility Center Travel Connections by Location:

Syracuse & Rochester Office:
Phone: 315-671-3044
Fax: 315-671-4850

Donna Miller  – dmiller@cnyfertility.com

Rebecca Akey – rakey@cnyfertility.com

Albany  Office:
Phone:  518-724-5712
Fax:  518-724-5757

Greta Joost – gjoost@cnyfertility.com

Travel Accommodations: We are always looking to provide special arrangements and discounts for our out-of-town clients. You will find a list of hotels that are close to our CNY Fertility Center locations and some of them offer discounted rates (those ones are noted) – at this link.

Directions and Maps to our CNY Fertility Center locations.

Your FREE copy of Dr. Rob’s Book: The Fertile Secret: Guide to Living A More Fertile Life – download PDF copy of book here

Online Event Calendar – we invite you to explore our event calendar and join us for a virtual support event. We offer these each month so that you can participate from the comfort of you own home. Our Travel Clients find these extremely helpful!


Your CNY Fertility Center Recipient Connections by Location:

Albany :
Toll-free phone number: 1-866-375-4589 ext 5806

Syracuse / Rochester:

Allyson Santoro, Donor/Recipient Coordinator
email: asantoro@cnyfertility.com, toll-free phone number: 1-800-539-9870 ext 3266

Pati Breh, Financial Coordinator
email: pbreh@cnyfertility.com, toll-free phone number: 1-800-539-9870 ext 3055


Information Reading Specific to Receipients:

Required Testing Prior to Beginning a Recipient Cycle

Overview of Donor Cycle Options

In-depth Overview of Donor Egg Cycle

View our Egg Donor & Embryo Donor Profiles

Donor Egg Cycle Costs

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