In a concerted effort to dedicate more of the quality time you deserve at your in-office appointment visits, we are pleased to announce that we have created a centralized clinical phone team. When you call any of our CNY Fertility offices (Syracuse, Albany or Rochester) and need to speak to a nurse, you will reach a CNY Fertility team member that is dedicated to serving you and helping you in any way that you need. We do understand that sometimes you may feel more comfortable speaking directly with one of the team members that you’ve seen during your in-office visits. As long as it’s not an urgent matter, please feel free to contact us directly by using the web correspondence feature located in your patient portal.
Communicating with CNY Fertility Staff Members via the Patient Portal: In an effort to document all conversations within your medical record, we are now using the Messaging system in the eIVF Patient Portal for all electronic client communications. Please message our staff through your Patient Portal instead of direct email. Thank you for your patience and understanding as we transition to an improved way of communicating with you. For your convenience, we’ve detailed step-by-step instructions on how to use the Messaging System – click on this link: eIVF Patient Portal Messaging Instructions. NOTE: If you are a current client the Username & Password can be reset by calling us at 1.800.539.9870.
We thank you for your cooperation as we navigate through these changes together. As always, we welcome your feedback since we are always striving to do better for you.
Dr. Robert Kiltz and the Entire CNY Fertility & Spa Team