Depending on your treatment type, you will have a 2 to 7-day notice of when you need to arrive at one of our offices. It is recommended that you arrive the day prior to your procedure, and length of stay will depend on your treatment type! You can either search on your own for flights and accommodation or use our partners at AmTrav to assist in your booking process! By booking through this link, you will receive access to our preferred hotels and receive discounted rates!
There are two primary ways you can communicate with us! First, we have our CNY Patient Portal. Messages sent through your portal are answered directly by your telehealth nursing team! This is the preferred way of communication for any non-urgent matters. When sending a new message, you will select to send to either:
Global Travel – IC/IUI/IVF Team if planning or in a timed intercourse, IUI, or IVF cycle.
Global Travel – FET/Diagnostic Team if planning or in an FET, Endometrial Biopsy, or other diagnostic testing cycle.
Global Travel – Mid/HCG/Prenatal Team if you are pregnant, or in your two-week wait after procedure.
Global Travel – Lab Reqs/CD 1 Notifications to let the team know you have started your period. Please be sure to include the type of cycle you are planning to do, as well as your preference for treatment location.
The second way you can communicate with the team is by calling our clinical nursing line 844-315-2229, option 3. The clinical line is open from 6am-8pm EST Monday through Friday, and 7am-2pm EST on Saturdays.
Similar to our providers, the Global Telehealth Nurses work as a team and are all highly qualified to assist you in your journey. Our nurses work directly with a provider team to ensure that all proper protocols and plans are in place. Each time you have an appointment locally to you, you will be assigned a nurse who will be responsible for reviewing your results and advising you of your next steps. Due to nursing schedules, this may not be the same nurse throughout your cycle; however, rest assured that our team takes care to notate your chart in such a way that any nurse can assist you.
All our providers work as a team to manage your care. This gives you the benefit of having many fertility specialists looking over and reviewing your case. We will always take into consideration your preferred provider; however, you may find that you had your initial consultation with one provider, see another provider for your retrieval, and see yet another for your transfer. This is partially because our providers may be in a different office location on the day of your procedure or may be out of the office. Rest assured that all our providers have been hand-selected to provide the highest level of care at every turn.
This part of the process can be tricky, but we are here to help! Should your results not be received, our office will work with you and your facility to obtain these results. Given the archaic nature of fax services, even though your facility may have sent your results, it does not always mean they were in fact received, which can be very stressful for you. Rest assured that we will work together with you to obtain these results the same day. In the rare event your results are not received on the same day, we will ensure you have a plan until the results are received. The most effective way to get us your results is to have your monitoring facility email them to our secure email server at: globalresults@cnyfertility.com or provide you with a copy to upload directly to your patient portal.
Generally, you can expect 3-5 appointments for each cycle. This may vary from cycle to cycle according to your individualized plan of care as well as your body’s response to the medications.
You will want to let them know that you are receiving fertility treatment from a non-local provider who will need frequent transvaginal ultrasounds to count and measure your follicles, and to evaluate the thickness and pattern of your uterine lining. Please confirm that they can provide STAT results by 230pm EST. It can be helpful for you to identify a contact person at your local facility who understands the sacrifices you are making to undertake this treatment and who can be your ally in ensuring your results are sent to our office in a timely fashion.
In addition to these ultrasounds, you will also need frequent lab monitoring—baseline monitoring (at the beginning of your cycle) will include Estradiol, Progesterone, LH, FSH, TSH, and HCG and your in-cycle monitoring will include Estradiol, Progesterone, and LH. These results need to be provided to us STAT, by 230pm EST. Receiving these ultrasound and lab results STAT enables our team to analyze your cycle progress and provide you with the appropriate next steps.
Having a hard time locating an ultrasound facility near you? No worries! We have partnered with our friends at SAMA who can provide at-home ultrasound monitoring at a discounted rate for CNY clients.
How It Works:
Have initial consultation with CNY Fertility.
Contact Sama Fertility to get set up for remote at-home monitoring – please note: transvaginal ultrasound images within the last year are required for medical approval of at home monitoring.
Receive a remote ultrasound device shipped right to your door.
You complete transvaginal follicular ultrasound yourself with the guidance of a skilled sonographer in real-time via telehealth visit.
Your results are sent directly to CNY Fertility for expert review.
Yes! In fact, more than ½ of our clients come to us for treatment that do not live near a CNY location. We have several types of travelers: the ‘short’ driver who lives 1-3 hours from one of our offices who may opt to complete all monitoring and treatment at a CNY location, the road tripper who lives further than 3 hours away, but plans to drive to CNY for treatment (either monitoring at a facility closer to home, or staying near a CNY location for an extended period of time), and our flyers, who live more than driving distance from a CNY office and will monitor at a facility closer to home, and fly to our office for procedures only.
If undergoing IVF, you will need to have someone to accompany you to your procedure, be available to receive your post-procedure instructions, and see to it that you arrive back home or to your hotel safely. For other procedures not requiring sedation or muscle relaxers, you are able to come to your appointment alone.
All our offices see patients that are doing IVF; however, all retrievals and transfers take place at our Syracuse, Albany, Buffalo, Sarasota, or Colorado Springs offices.
Once your initial consultation has been completed, you will meet with your nurse and financial navigators at your scheduled times. (These post-consult meetings are scheduled prior to your consultation.)
The team will review your treatment plan in more detail, provide you with consents for treatment, and upload any additional testing orders that are needed via your patient portal.
Our financial navigators will review your benefits with you, and/or provide you with information on our self-pay pricing and provide the appropriate contracts.
CNY requires donor sperm specimens to be in our lab (at the location that your retrieval or insemination will take place at) prior to starting your treatment cycle. You will want to ensure the sperm bank you have chosen is approved by New York State. Once you have chosen a bank and a donor, you will work with the bank to send the appropriate releases over to CNY so that the specimen can be shipped.
These forms can be uploaded to your patient portal or sent a number of different ways depending on if you are a local or travel client.
For Travel clients, the releases can also be faxed to 315-930-2096 or emailed to our team at globaltravel@cnyfertility.com.
For local clients, results can be faxed to:
– Syracuse: 315-469-6789
– Albany: 518-724-5757
– Rochester: 585-244-1296
– Buffalo: 716-636-1940
– Atlanta: 770-282-1332
Generally, you can expect 3-5 appointments for each cycle—one baseline visit and several monitoring visits though this may vary from cycle to cycle according to your individualized plan of care as well as your body’s response to the medications.
After your initial consultation, medications will be prescribed for you typically within 7-14 days to whichever the least expensive self-pay fertility pharmacy is at the time. These medications can be reviewed in your patient portal. Because New York State prohibits the release of paper prescriptions, should you elect to fill any of these medications elsewhere, we request that you call the pharmacy where they were initially ordered, and request they be forwarded electronically to the pharmacy of your choice. This helps to reduce duplicate medication orders which cause confusion for you, CNY, and the respective pharmacies. You will need to ensure you receive all your medications prior to calling to notify us you have started your period.
A semen analysis is a critical part of your fertility workup and the lack of one can result in a failed cycle (so you should have one!); however, those clients wishing to decline this can do so by signing a waiver in your Consents Packet. Remember, men are the cause of or partially responsible for approximately 50% of all cases of infertility. A history of fathering children does not mean a man cannot now be infertile. Male fertility declines due to age, environmental exposure, and other physiological changes. We, unfortunately, have many couples who failed to have a semen analysis done at a previous clinic or waive a semen analysis at ours, spend thousands of dollars and endure years of heartache, only to finally do a semen analysis and realize they have male infertility issues.
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