The Recipient Connection

baby-hands-300x220As a new Recipient client at CNY Fertility Center you should have already received a Welcome Kit e-mail from us. We are excited to assist you with your family building efforts as you begin your Donor Cycle and intend to make the process as simple as we possibly can. Below are links to documents that you will need to print, fill out and bring with you to your initial Recipient Consultation.

Please do not hesitate to call us if you have any questions or challenges in preparing for your appointment. We are here to help you! We have staff members ready to assist you at each of our locations – see below for contact names, toll-free numbers.

The links below are down-loadable PDF files. If you do not have Adobe Reader installed on your computer you will need to first download this free program, then you can easily view the PDF files. Click here if you need Adobe Reader. Once Adobe Reader is on your computer all you need to do is click on the link.

Demographic Sheet: Information & Authorization – FEMALE

Demographic Sheet: Information & Authorization – MALE

Notice of Pivacy Practices (NPP) Acknowledgement

Notice of Privacy Practices (NPP) Updated Document

CNY Fertility Disclosure of Protected Health Information (PHI) to Designated Individuals

Financial Responsibility Form

Release of Records (click on the link below that’s appropriate for you)

To CNY Fertility Rochester Office

To CNY Fertility Syracuse Office

To CNY Fertility Albany Office


Communicating with CNY Fertility Staff Members (when not in person):

In an effort to document all conversations within your medical record, we are now using the Messaging system in the eIVF Patient Portal for all client communications.  Please message our staff through your Patient Portal instead of direct email.  Thank you for your patience and understanding as we transition to an improved way of communicating with you. For your convenience, we’ve detailed step-by-step instructions on how to use the Messaging System (click on the link below).

eIVF Patient Portal Messaging Instructions

NOTE:  If you are a current client the Username & Password can be reset by calling us at 1.800.539.9870. If you are not  currently a client, you can request an appointment by filling out the online form.


Your CNY Fertility Center Recipient Connections by Location:

Albany :
Toll-free phone number: 1-866-375-4589 ext 5806

Syracuse / Rochester:

Allyson Santoro, Donor/Recipient Coordinator
email:, toll-free phone number: 1-800-539-9870 ext 3266

Pati Breh, Financial Coordinator
email:, toll-free phone number: 1-800-539-9870 ext 3055


Informational material for further reading prior to your appointment. 

We provide you with a plethora of information at your initial Recipient Consultation. Some clients find it helpful to do some research and reading prior to their appointment. It can often bring questions to the surface regarding your Donor Cycle Treatment Plan and may be a good exercise as you prepare to meet with our doctors and nurses. Please enjoy the information below, we hope you find it to be helpful.

Required Testing Prior to Beginning a Recipient Cycle

Overview of Donor Cycle Options

In-depth Overview of Donor Egg Cycle

View our Egg Donor & Embryo Donor Profiles

Donor Egg Cycle Costs

Consultation and Blood Work Costs

Understanding Health Insurance Terms

Recipient Calendars for Mock and Actual Cycle

Mind/Body Medicine, Support and Lifestyle

PGD and Cryopreservation

Name *

Phone *

Email *

How can we help you?