FAQ - Patient Portal

1. Your document must be saved as a PDF file.
2. When you are logged into the patient portal, click on the “Documents” tab.
3. Click on “Patient Uploads.”
4. Select “Please click here to upload PDF files.”
5. Click: “Choose File.” Click on the area you scanned the file into. Click on the file to be uploaded. Click open.
6. Name your document and click upload. *It is helpful if you name your document accordingly. Ex: IVF Consent, or AMH result 12/2024*
7. The system will now confirm your document has been uploaded.

Please contact our Welcome Center at 844-315-2229, option 1 to have your password reset.

How to get your eIVF app Registration ID:

• Log into your Patient Portal on your laptop/computer.
• Click on “Profile” at the top of the webpage. 
• At the bottom of the Profile page, it will say “Try our new app for mobile…”
• Click on the Green button that says “Get it NOW” 
• This will bring you to a new page that says, “Thank you for using the eIVF Mobile App”.
• Click on the Green button that says “Get Registration ID”
• This will give you a Registration ID code to type into the app on your phone or iPad.
• Once you put the Registration ID into your mobile device, it will ask for your User ID and Password. 
• Your User ID and Password are the same that you would use for your Patient Portal on your laptop/ computer. 

For more information on accessing your Patient Portal, watch our YouTube video: How do I access CNY Fertility’s Patient Portal and the eIVF app?

When your Recipient Coordinator’s name is not listed as an option, it means that he or she is out of the office that day.  If this occurs, please feel free to send a message to the “Donor Team” through the portal.  If your message is regarding an urgent matter, it will be forwarded to someone who is available to assist you. Non-urgent messages will be forwarded to your Recipient Coordinator to address when he or she returns.

Thursdays are half days for employees of CNY Fertility, so our workday ends at 12 PM (noon) EST. All messages will be answered in the order they were received on the next workday.  Please keep in mind that we receive messages in large volume, so our responses may be delayed for that reason as well.

All waitlist inquiries should be sent by web correspondence to “Donor Team” through your patient portal.