Contact info for Addressing Billing Questions

Happy call center operatorsIf you have any questions or concerns with your bill, please e-mail or call the Patient Accounting Representative that handles your specific insurance carrier. We are here to help make this process easier for you, please don’t hesitate to contact us.

Blue Cross Blue Shield: CNY, ROC, and WNY, Empire BCBS, and Federal BCBS:
Diane Wadsworth

315-701-1660 ext.3740


Cigna, MVP, GHI (Emblem Health), Blue Cross Blue Shield Northeastern, Healthnow, and RMSCO:
Cheryl Davison
315-701-1660 ext.3076
United Health Care, Pomco, and The Empire Plan:
Kim Egenhofer

315-701-1660 ext.3074

Aetna, CDPHP, Tricare, and all other insurance carriers not listed above:
Michelle Shaw


Clients with a balance that have no insurance:
Cheryl Davison
315-701-1660 ext.3076

Embryo and Sperm Storage:
Chelsea Abbott
315.701.1660 ext. 4841

Accounts in Collection:
Michelle Shaw


If you have questions or comments relating to this post, please contact our office.

Name *

Phone *

Email *

How can we help you?