FAQ

Why is this happening to us?

How do I know if I am infertile?

Do I need a referral to make an appointment with an infertility specialist?

What will my insurance cover?

How much is this going to cost?

We are preparing to bring in a sample for a procedure, do we need an appointment?

How do we collect a semen sample for our procedure?

How long will my ovarian stimulation process take?

Is it normal to feel bloated and have breast tenderness during this process?

Do I have any lifestyle or diet restrictions during this process?

I feel like I need to talk with someone about the way I’m feeling, what are my options?

I have cryopreserved embryos at CNY Fertility Center and I’m receiving an annual storage bill – what are my options for the cryopreserved embryos?

Why is this happening to us?

This may be the first question that goes through your head after you have been trying to conceive for any amount of time, or if you have begun your treatment for infertility. Infertility is a tricky condition. There are a variety of emotions associated with it, the stigma in our culture is that pregnancy should be “easy” and “natural” and these phrases can cause couples to feel inadequate and frustrated with their situation. The truth is that 10% of all couples are infertile and infertility is a disease and should be given the same emotional support as other diseases are given, and be free of that stigma.

There is nothing that you have done wrong which has caused your infertility. Dealing with the emotions that infertility brings about can often lead couples to the blame game. They can blame themselves, (oh if I just hadn’t waited so long) or their partners (well if he/she just had done this..) when the truth of the situation is that the blame game will only hurt your relationship at a time when you need to support one another the most. Take your infertility factor, whether it be male factor, female factor or both, as your united diagnosis. Don’t make it a “mine” or “your” issue, become a united front! You will likely feel sadness and pain, find comfort in your partner and offer your comfort to your partner.

The journey of infertility can be long, with highs and lows. Knowing that it’s you and your partner against the world will help you during all these times.

How do I know if I am infertile?

Infertility is defined as the inability to conceive for 1 year when having unprotected intercourse. The majority of women will get pregnant within 6 months of trying. If a longer period has passed there may be something else going on, and we suggest an initial consultation and work-up. For women over 37, infertility is defined as the inability to conceive for 6 months or more.

Do I need a referral to make an appointment with an infertility specialist?

Some insurance companies do require a referral and others do not. Call you insurance company and ask this question “Do I need a referral to see an infertility specialist?” We are different than an ob/gyn office. If they say yes find out from whom (generally your primary care physician) and contact that physician for a referral to our office. Our phone number in Syracuse is 315.469.8700, our toll free number is (844) 315-2229(BABY) and our fax is 315.469.6789. In Albany our phone number is 518.690.0700, our toll free number is (844) 315-2229(BABY) and our fax is 518.724.5757.

What will my insurance cover?

Insurance benefits range from 0% to 100% coverage. If you have provided us with your current insurance card prior to your consultation with Dr. Kiltz one of our staff members will call determine what your insurance will cover. We have an excellent team with experience in insurance and we will explore every avenue to get you the most coverage possible.

How much is this going to cost?

CNY Fertility Center is constantly working with our patients to make infertility treatment more affordable while maintaining our high standards of comprehensive patient care. We offer a financing program. Costs range depends on your insurance coverage and what procedure you plan to undergo. We have listed our IVF prices below. We offer a multi-cycle discount to help our patients better afford infertility care. Please click on this link to look at the costs for an IVF cycle.


We are preparing to bring in a sample for a procedure, do we need an appointment?

Yes, you need an appointment for any procedure. This helps us to be sure all of your paperwork is in order and will expedite your appointment.

How do we collect a semen sample for our procedure?

An optimal sample can be collected after abstaining for 3 days but not more than 5 days. The sample cup must be a sterile, previously sealed cup. You can pick one up at our office or at a pharmacy. Other containers that have been washed are NOT suitable and may contaminate the sample. Label the top and bottom of the container with the following:

  • Both partners first and last names
  • The date
  • The time of collection

You may collect at the office in our collection room, or at home if you live within an hour of our office. If you are planning to collect at home be sure you have the collection cup prior to needing to collect. Keep the sample at body temperature and upright during its transport to our facility.

How long will my ovarian stimulation process take?

Generally the process takes 2-3 weeks but is very patient dependent. Most women average around 11-12 days of stimulation (taking medications) in preparation for an IVF cycle.

Is it normal to feel bloated and have breast tenderness during this process?

Some bloating and tenderness is common but if it is excessively painful you should discuss this with a nurse or Dr. Kiltz.

Do I have any lifestyle or diet restrictions during this process?

Think of this time as the preparatory period for a pregnancy. Light exercise, healthy fresh foods, vitamins and rest are recommended. It is best to abstain from alcohol, quit smoking not take any harmful substances.

I feel like I need to talk with someone about the way I’m feeling, what are my options?

You are not the first, nor the last on this journey through infertility. There are several resources that are available to help you.

Circle of Hope, a peer infertility support group where you can discuss all aspects of infertility in an open welcoming environment. This group meets monthly at CNY Fertility center. If you live near Syracuse contact Dawn via e-mail, or if you live near Albany contact Stacey via e-mail for more information.

Counselors can often lend the support and knowledge to help you better deal with any life situation. Our sister site CNY Healing Arts has a list of support counselors, click here for more information. Also see below for other counseling options.

Websites and patient advocacy sites:

www.resolve.org

www.americanfertility.org

www.fertilethoughts.com

You can also visit our resources page by clicking here or view additional information that is available on our sister site CNY Healing Arts.

I have cryopreserved embryos at CNY Fertility Center and I’m receiving an annual storage bill – what are my options for the cryopreserved embryos?

If you underwent an IVF procedure at CNY Fertility Center and had embryos cryopreserved during that cycle, the first year of embryo storage is included in the IVF fee. After 1 year the annual storage fee to maintain your embryos is $300 per cane.

You have several options for cryopreserved embryos. Click here to learn more.

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